Product Review: Neutrogena SkinID Treatment Solutions
In case you guys haven't heard, Neutrogena has come out with a new line called SkinID, a personalized skincare treatment solution that is available exclusively online or by phone.

Here's what the website has to say about the product:
skin iD understands that your skin isn’t like anyone else’s. That’s why we’ve created the first personalized acne solution of its kind for a whole new way to fight breakouts. By using the latest advances in acne-fighting technology, the experts at Neutrogena Dermatologics developed an intelligent skin iD™ Evaluation that asks all the right questions about your unique skin, acne type and lifestyle. Based on your individual responses, we’re able to recommend a personalized skin iD regimen perfectly matched to your unique skin needs.
I had the opportunity to get the system at a major discount, so I decided to give it a shot. How it works is, you fill out an evaluation about your skin, the kind of products you currently use, and your lifestyle, and it gives you a treatment solution - a group of products that you can purchase (regular price for the package is $39.90).
I filled out the evaluation and a few days later received my products.
Now, I have combination skin that tends to get oilier in summer, and they'd sent me the oily skin products. I received a face wash, an all-over acne treatment, and some cleansing pads, and a sample acne spot treatment, and a free cosmetic bag in the color of my choice (green).
So, when I got the products, I was immediately disappointed. The face wash, spot-treatment, and cleansing pads all had the active ingredient of 2% salicylic acid, and the all-over treatment had the active ingredient of benzoyl peroxide. Um, okay. How is that different from ANY anti-acne treatment? You can get Clearasil or Oxy pads with salicylic acid for $5, or Clean & Clear astringent with the same ingredient for $6. And I have a Noxzema cleanser with benzoyl peroxide that cost just a few bucks as well.
But since I already had it, I figured I'd try it out. I washed my face with the cleanser and then used the all-over treatment VERY lightly on my skin. And within two minutes my skin felt SO tight and dry that I had to SLATHER moisturizer all over. I mean, I would have moisturized anyway, but my skin has never felt that tight before.
So that's that. I'm glad I got it at such a discount because I'd have been pissed if I paid full price for glorified drugstore products, and drying ones at that.



Derek Lam
Just Cavalli
48 Comments
Post a CommentThat sucks. I feel like over the counter acne medications like Neutrogena constantly try to re-market their stuff by claiming it is different or "new and improved", when it is really just the same old crap repackaged.
Hey thanks for this. I was wondering about it having heard about it from someone.
Sheesh! My skin can barley handle .5% Benzoyl Peroxide just dabbed on a pimple.
It such a good idea in theory, and I normally really like Neutrogena products. So it's a bit rubbish that it didn't live up to the expectations.
I think ash hit it on the nose- I always feel like every drug store face wash is the same repackaged over and over.
Oh how sucky! And total false advertising because like you said, those are the same ingredients that have been being used since the 50's, I think.
_________________________
Livin' la vida loca!
Thanks so much for the review! I was considering trying this but, like you, I get a bit oily in the summer. Problem: I also have sensitive skin. From your experience I'd put this product in the "All show and no go" catagory and I really appreciate your sharing the experience.
aww, that sucks. I really like Neutrogena usually.
I had never heard of this but now I know not to waste my time on it.
Wow, glad I saw this! After several attempts to order it (the website is screwy at the moment) I googled and saw this review.
I usually use natural stuff but that hasn't been working too well for me. I don't like Neutrogena products in general but I must say that their Acne Stress Control line is very good (especially the 3-in-1 hydrating treatment) and I also just got the Clear Pore cleanser/mask which seems promising.
I have lots of Neutrogena products! I saw this commercial and the people on it were obviously Proactive users at one point and their skin would get red and irritated and flakey skin. They are claiming that this product is better than proactive (but not in so many words.) What do y'all think?
oh,
nevermind, I just read y'alls comments.
Hey yeah - I actually have the product and absolutely love it!!! I did my first evaluation online by myself and got a certain regimen.. but then when I called in to question about the product, I decided to do the evaluation again and the girl on the phone went through the questions with me - explaining them a lil more in dept. I received a different regimen and tried and it worked great. So Just maybe you didn't take the time to understand what the question really meant and you got the wrong regimen.
Guess it might just all depend on your skin .. and maybe a little patience in life.
I have to agree... too many people want an instant fix for their beauty problems. I have learned from my own experiences that you need to be patient with things and cannot expect blemishes to disappear overnight. I just received my skinID kit and I already love it. Yes, the active ingredient is the same as many other products, but I believe there are many other things in there and one ingredient doesn't make the product. Also, it is very difficult to find a treatment with only 2.5% Benz Peroxide in it, they all have 10% which is really drying. I did feel that the all over treatment made my skin feel tight, but that is what happens when you let something dry on your face... it hardens. I have had skin issues since middle school and every single product that I have tried has caused the same tightness, however this one didn't cause stinging and irritation like the others. And I have also tried Proactiv and I will testify to the fact that it killed my skin. I used it for two months to try to give it time to work and all it did was turn my whole face red. I hope that some people will still try this product and not base their decision on the experiences of others.
Hey Guys!
I just wanted to say that I actually have this product (the 3 in the pic lol) I got it last Thursday. Today is Sunday, and ive already seen a difference in my skin. Ive tried EVERYTHING i was even on Accutane and yes that stuff works, i was considering getting back on it but decided to try this stuff out first..and im glad i did. So in my opinion the stuff does work...dont get me wrong the first day i was down cus i hadnt seen a difference in my skin. But 3 days later i did so im happy...and people if u got acne...remember DRINK WATER!
xoxo
-Nadi Dadi
Hello,
)
I usually never use Neutrogena products because they never worked in the past, but I've been on Proactiv (which works at first than hits a plateau) and medications and Im really shocked that its only been a month and a half (let me just say Im so happy I didn't have my monthly breakout) and my skin has looked the best it has in YEARS. I didn't have acne in high school (Im 24 now) but in college I broke out to the point that the only clear skin on my face was my eyelids and lips. It was horrible. Proactiv cleared my skin up a little but it didn't stay clear. I didn't even realize that it was working until I got compliments. My skin texture has smoothed out and I noticed my scarring is fading. What was most interesting to me is that for my custom kit they took into consideration perspiration. I live in Baltimore so its humid during the summers so I have medicated pads to use when I do perspire and the other two items I got were 7 & 32. The cleanser is awesome because it doubles as a mask and has a cool tingly feeling. Im really pleased with my purchase because the amount of stuff they gave me is definitely going to last longer than 2 months. I would definitely say that its a good buy for people that cystic acne because I since I've used it I haven't had any of those types of pimples. The only kind I have has are little tiny ones that disappear the next day. Before this I had not only cyctic acne but a lot of blackheads on and around my nose and they're gone and haven't returned. Im going to update in another month. And I'll have pictures available.
Well, Skin ID, Clean and Clear Advantage say their products are better than proactiv, I don't know anymore what is better or what is worse. All I know is that what works for me is good. It's always a first to do trial and error when you're looking for a skin regimen. If you keep doing that and nothing you've tried works, (we're talking you've maybe tried five to ten products and none of them work) find your true skin id by visiting a dermatologist, and not from neutrogena.
I was skeptical about buying it too because I've used clearasil, proactiv, acnefree, etc and i thought oh jeez just another 3 step thing thats not going to work either. Proactiv made my skin worse, and clearasil and the rest did nothing whatsoever. I thought the same thing when I saw that it had essentially the same ingredients. But i tried it and it only took about 2 weeks and for whatever reason this is the stuff that works for me. Its great. I agree about the drying up part but they sell a great moisturizer that doesn't interfere with the products. my products were 07.32.38 I love it love it love it. scarring goes away, no new pimples, old ones clear up fast. Its a miracle lol. Also I agree with whoever said up there ^^^ that the amount they give you lasts wayyyyyyyyyyy longer than any other product out there it goes a long way. And when you take that into consideration it ends up being cheaper than all that other crap too.
So anyway..just wanted to put a positive review up cuz it did work for me so don't be afraid to try it!!!
I just starting using skinid. I ordered it last week monday & got it on thursday. Honestly...it's working serious wonders for me! When i first did my little evaluation thing i told them that at the time i prbly had 5-10 pimples on my face...which sounded about right to me, i've only been using it for 3 days not and i have 2!! It completely dried up the rest of them and theyre gone! My skin is extremely sensitive and skinid seems to be doing its job without drying/burning my skin. I'm really loving it right now!
oh my god this is amazing. seriously GIVE IT A TRY!!! i had horrible cystic acne that i have literally gone several times to see a professional for and ive been on antibiotics, gotten shots, skin medications, you name it. this stuff was harsh on my skin at first, but then i limited the wash to twice a day and the other two steps (and spot treatment) to once a day. my skin is almost completely perfect and it's only been about a week and a half. PLEASE give this a try; its a money back guarantee so you can not go wrong.
All acne treatments work differently on everyone. SkiniD is no different. The reason that you can compare it to the other OTC acne treatments is beacuse your SkiniD matched the active ingredient CONCENTRATION as the other solutions. SkiniD works because your iD matches a specific concentration. Maybe you should take the quiz again. They use different inactive ingredients and DIFFERENT WAYS TO MAKE the specific treatment you're using based on your iD. Also, it says to allow about 4-6 weeks to see results because your body needs to get used to the chemical concentration used. If your skin is dry after the toner, use the pads, like the instructions say.
ive been using skin id for about a month now, & my kit is 32.7.72, it did clear up my skin a little bit but ive used proactive before & i dont see it being any better than proactive or smelling better for that matter. proactive is more convient & unlike skinid it deosn't leave white powdered residue on my face or dry or slightly wrinkle my skin!!
I have tried everything. And this was no exception. This completely dried out my face big time. Their moisturizer isn't really moisturizer. It is all the same stuff just different labels. They are happy to take your 50+ dollars but when you call and cancel boy does their attitude change. I had to call and cancel 1 because it doesn't work, but 2 because my husband is laid off right now and we don't know how long it is going to be before he is called back. And I explained this to her, she wanted to just hold my account until I called them back and told them to start sending the packages again and I politely told her no. Then she just got plain rude and hung up. Will NEVER buy another Neutrogena product again.
I have been using this for about 2 weeks and I absolutely love it. I used proactiv for years in hopes it would work, but I realized I just wasn't getting good results. I finally tried skin id, and I loved it from the first time I used it. The spot treatment is amazing. I haven't had any breakouts since I started using it. That is pretty amazing for me!
I was reading some comments on this page and I watched some on youtube and a lot of people said that 1)everyone gets the same IDs (although none of those people had anywhere near the ID i got when I went on the site) and 2)it doesn't work. Well I just purchased the trial kit from their website and my numbers were 14.32.72. I find it interesting that Nadi (comment 16 i think) had the same ID numbers as me and she had a good experience...I think the products work differently for different skin types and hope her success means ill also be posting a good review in a few weeks...will keep everyone updated
this stuff really works good, if you dont think it works it could because you filled out the survey wrong or you arent following all the directions they gave you it worked very good on me and my face is still clear when i dont use it.
Well, my personalized SkinID number is ALSO 14-32-72. Hmmmm..
I was skeptical at first because it seems like the same old acne products and it did dry my skin out and make it pretty tight and red for a few days. But I have been using for about a month now, and I love it! It really does work. I didn't think it would work on my huge nodular acne, but it cleared it right up. My skin stays oil free all day, its totally smooth and healthy. The spot treatment is great too, I started getting a pimple and it sent it on its way in one day! It must be the combo of benzayl and salicylic acid, and what ever the rest of the ingredients they use. I tried proactive, and it didn't work for me, but this stuff is amazing, I love it and I'm sooo glad I tried it.
When I saw the commercial for this product, I thought, "What an amazing idea! I can finally have free skin!" I jumped up and immediately ran to my computer to connect to skiniD. I am excited because my mom said that if I started drinking water, I could get my skin care products. I don't know, however, how long the kit lasts! Can someone please tell me? Thanks
oops, I meant clear skin!! Thinking and typing at the same time...def a blonde!
oops, I meant clear skin!! Thinking and typing at the same time...def a blonde!
I've noticed that all of the bad reviews come from people who haven't tried the product...I am not saying you are wrong, but why not give it a chance? You never know, it just might work...my suggestion would be to call up the com[any and get some help with the evaluation...make sure you get your perfect prescription.
After getting your evaluation you can take the info straight to your local Walmart and find the same products with the same directions from Neutrogena. And since most of them are priced around $5-6 each at Walmart you'll save money and can always return them.
For example, it was recommended I get the 3.5% benzoyl peroxide cream cleanser/mask and 2.0% salicylic acid pads. The exact same cleanser/mask with the 3.5% concentration is about $5.50 at Walmart and you can get the pads in the same aisle. My girlfriend took the evaluation and was recommended products exactly like what she uses or can be found anywhere.
I feel this is just slick marketing to people who think you need a degree in chemistry to take care of your skin.
This is the WORSE product I have ever tried DO NOT GET SUCKED IN COMPLETE RIP OFF!!! You will be very sorry if you spend your money on this, I should have listened to all the reviews here!!
I started using SkinID and my face broke out for over a week! I thought maybe it was just getting the impurities out, but it continued for days so I stopped using it. I wasnt too upset...sometimes things work better for other people. What got my blood boiling is that I was charged again for the product and when I called their customer service, they were rude and refused to reverse the charges even though I had not even received the product. I will NEVER!! use any Neutrogena product again.
This product did not help my skin at all actually it made it worse.I used it for about 2 weeks. My face was oily all the time. I canceled my account thru e-mail and a phone call and today they charged my bank account and they are trying to say that I did not cancel so they dont have to give me a refund. Lousy Customer service. In my opinion your better off buying an over the counter treatment at least they don't keep charging your account.
I have not tried the product yet but I am in the process of ordering it now. I've seen a couple bad reviews but overall they are good. I dont think everyone's skin id is the same, mine is 12.40.32. I am hopeful because I have used like, EVERYTHING in the past with no results.. most of the time everything works for about a week then starts getting worse, I'll try to comeback once I have the product and share my experience
I have not tried the product, but I have taken the test various times, and a couple times I choose the opposite that were right, and I got something LIKE 7.32.9 and my original answers were 14.32.72 32 is still there when I ansewred COMPLETELY opposite answers. So I think it's a bit of a scam, but I really don't know, because I have not tried it.... Take the test yourself and you'll see that it's IMPOSSIBLE to not have 32 be one of your numbers.
why would you be "disappointed" or surprised at the percentage of salicylic acid, when after completing the skin id evaluation, you are told how much salicylic acid is in the products. why would you have bought them in the first place?....doesn't make sense to me.
I actually tried Proactiv and it didn't do a single thing other than dry out my face. I also tried neutrogena's version of proactive, I think it's called acne skin therapy. I used that for about 3 months and it helped a little, but it still made my skin very dry. So I thought if that neutrogena product helped out a bit, maybe a "personalized" neutrogena product would do the trick. I took the evaluation and my number is 25.32.72...I saw some posts about how you'll always get one of the numbers to be 32, but I don't think it matters what number you get, it's about where you get it...I think I'll research a bit more before I buy...it is 50 bucks...the proactive was $35 and the acne skin therapy was only $20
mine is 14.32.72 lotta ppl got 32 for the middle number ohh well some one on here got same as me and it works for them im going to order mine this week. Hopefully I will post a good review soon if not its money back so I dont loose anything at all
I purchased this product about 3 months ago, and AFTER paying for it and everything, I looked into these consumer reports and immediately was nervous about my decision based on a lot of bad reports about it. However, I actually LOVE this product and it's the only product that I've ever received consistent results with. It didn't work immediately. It seemed like it took about a week for everything in my pores to actually work its way out before I started seeing results, but since then I have had increasingly smooth, acne-free skin. I really am happy that I found this product and took the risk of signing up for it. I hope this helps other people who are teens to early 20s like myself. (I'm 22)
Stay away fro suto delivery I have had my account charged but no product for 3 weeks. Oh it is in the mail. BS! NOW CANCEL MY ACCOUNT AND GIVE ME MY MONEY BACK.NEVER NEVER LET THEM AUTO YOU!! THEY CAN DEDUCT FROM YOUR ACCOUNT EVERY MONTH FOR MONTHS. Have them bill you and YOU CONTROL YOUR OWN MONEY AND PAY THEM AFTER YOU HAVE RECEIVED THE PRODUCT.
WOW DOES THIS GIVE A GOOD COMPANY A BAD NAME!!
NOW I WILL NO LONGER USE THEIR PRODUCTS.
I'm sorry that this product didn't work for you and that you're disappointed, but this product worked WONDERS for me!!! I've used so many products before, but this one really has been working.
Just because it has ONE of the same features as previous products, doesn't mean it's exactly the same. Don't diss this wonderful product merely because it didn't work for you.
well i ordered this product and received it just last thursday. i was excited to try it because neutrogena products usually work alright for me. i've tried proactive in the past and although it worked at first for me, like others, it stopped after a couple months. my skin regimen for skinID is 14.32.72 like a lot of other people but i don't think it's a scam! the first night that i used it my skin was already softer and i noticed that the blackheads on my nose were gone by the next day. i wasn't sure how many times a day to use it but i just stuck with night time before bed. i did get 2 or 3 pimples from the product after the first night but i think that it's just getting the impurities out because they're starting to go away. i found that the cream cleanser also smells really good, like cucumbers actually! and the bottles are pretty big. also, the spot treatment worked very well. i put it on at night and it stung a little bit but by morning the pimples were very visibly shrunken and i am very happy with all the products i've received! you should give it a try!
Pretty pricey for ingredients you find in everything. I took their quiz, got my results, and bought similar products for $11.60 including tax. And it's already working better than any routine I've tried. I guess I just didn't know what I needed!
The product didnt work for my daughter... that doesnt mean it's a bad product. The problem I had was getting a hold of customer service to cancel it. I kept trying several times and would get busy signals which a customer service rep there named Kirbi said no one had complained about that but me. She cancelled the subscription and would not give me credit for a shipment I just received even after I offered to ship back.... she basically said I could but it was a waste of my time. She was trying to get me upset so she could hang up on me. She wouldnt let you finish a sentence... very rude! I will never buy a product from that company again.
neutrogena grapefruit wash worked very well on my skin but the skin id is just crap.(by the way I have semi sensitive skin.)
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